10.1 The Service Provider shall publish the general terms and conditions and any changes thereto on its website.
Name: Dusa Dániel e.v.
Title: 7400 Kaposvár, Vikár Béla utca 70.
Tax number: 68295471-1-34
EU tax number: HU68295471
Contact details of the service customer service:
Hereinafter referred to as the Service Provider.
2.1.1.The Service Provider shall provide its customers (hereinafter referred to as the "Subscriber") subscribing to its services with the services specified on the website www.csocso.eu, in accordance with the terms and conditions set out in the current price list and these General Terms and Conditions (GTC).
2.2. Adoption of the GTC
2.2.1. The Subscriber accepts the terms of these GTC by paying the invoice for the ordered service without signature.
2.2.2.2 The use of the Services is subject to the Subscriber paying the amount indicated in the invoice/request for payment sent after the order, and that the Subscriber has no outstanding debts to the Service Provider at the time of acceptance of the GTC, and that the Subscriber provides the Service Provider with the necessary personal identification data. The Services will then be available to the Subscriber. If the Subscriber fails to pay the amount indicated on the invoice/fee request within the time limit indicated on the fee request (minimum 8 (eight) days), the contract shall be null and void with retroactive effect to the date of its conclusion. The price of the ordered service can be paid in cash or by bank transfer.
2.2.3. The Service Provider reserves the right to verify the authenticity of the data provided. If the Subscriber fails to provide the data required for the conclusion of the contract, or provides false data, the contract shall be invalid with retroactive effect to the date of conclusion.
2.2.4. The Service Provider shall not be obliged to refund any money under any circumstances, except in the event of the Service Provider's breach of contract.
2.2.5. Duration of the Contract: The date of conclusion of the contract, the date of placing the order. The contract is concluded for the period specified on the order form for the service in question.
3.1.1.1 The Service Provider is entitled to unilaterally amend the GTC, if this is necessary to improve the quality of the Service. In addition, the Service Provider is entitled to unilaterally amend the GTCs if this is justified by a change in legislation, a decision by a public authority or a material change in circumstances.
3.1.2 If the unilateral material modification contains provisions that are disadvantageous to the Subscriber, the Subscriber shall be entitled to terminate the contract within 30 (thirty) days of the effective date without further legal consequences.
3.2. Bilateral contract amendment
3.2.1 In all other cases, the Service Provider is entitled to initiate a bilateral modification, in which case the Subscriber's failure to make a declaration - as an implied conduct - shall be deemed acceptance, except in cases specified in a separate law. In the event of a dispute, the burden of proving that the Subscriber has been duly notified of the modification in due time and manner shall lie with the Service Provider.
3.3. Change in customer details
3.3.1.The Subscriber shall inform the Service Provider of any changes in his/her personal data, as well as in the person and legal status of his/her representative, within 8 (eight) days of the change, by electronic means, at the customer service e-mail address specified in Section 1. The Subscriber shall inform the Service Provider in writing of any liquidation, winding-up or bankruptcy proceedings initiated against him/her without undue delay after the proceedings have been initiated. The Service Provider shall not be liable for any damage resulting from the failure to notify the Subscriber of any change in the aforementioned Subscriber data, but may claim compensation from the Subscriber for any damage incurred in this connection.
4.1 The Service Provider may limit or reduce the quality or other characteristics of the Service, with prior or simultaneous notice to the Subscriber, in the following cases
4.1.1.1 If the Subscriber is in arrears, the Service Provider may limit the service.
4.1.2 If the Subscriber settles the fee debt or notifies the Service Provider of the request for disconnection after the fee debt has been settled, the Service Provider shall immediately terminate the limitation, reduction in quality or other characteristics of the Service.
4.1.3. If the Subscriber obstructs or endangers the proper operation of the Service Provider's network, in particular if:
4.1.4. The Subscriber shall, using the service provided to him/her, send or transmit by screen sharing, make available for downloading electronic mail that:
4.1.5. The Subscriber attempts or performs unauthorized data acquisition, data transmission or intrusion into other computer systems while using the service provided to him/her.
4.1.6.Using the Service provided to the Subscriber, the Subscriber stores or transmits data or information on its server which:
4.1.7 In the event that the Service provided by the Service Provider is used to make a publication which, although not in violation of the above rules, causes significant social opposition or significantly damages the business interests of the Service Provider, the Service Provider reserves the right to identify the publisher and to enter into negotiations with him to terminate the publication and to make the fact of this public.
4.1.8. If the Subscriber resells the service to a third party without the consent of the Service Provider.
4.1.9. If the Subscriber uses more than one Service and violates the provisions of these General Terms and Conditions in connection with any of them, the Service Provider is entitled to apply the above-mentioned sanction to all of the Subscriber's Services simultaneously with immediate effect.
5.1. Suspension of the Service for a reason in the Subscriber's interest
5.1.1.1 If the Subscriber uses the Service in a way that affects the Service or its quality in any way or violates the ethical rules, the Service Provider may suspend the provision of the Service.
5.1.2 If the Service is discontinued as described in clause 5.1.1, the Subscriber may be liable to pay the full amount of the fee. The Service Provider shall not be liable for any damages caused by the interruption of the Service in the interest of the Subscriber.
5.2. Suspension of the service in the event of a cause in the interest of the Service Provider
5.2.1 If the service is interrupted for maintenance purposes, with 3 (three) days' prior notice to the Subscriber, in the absence of any other technical solution, this shall not exceed 8 (eight) hours per calendar month per occasion ("regular maintenance"). The duration of such interruption shall be included in the period of availability.
5.2.2 Systematic maintenance is defined as the maintenance activities to keep technical equipment in working order, which ensures that the maintenance activities continuously maintain the achievement of quality targets. Regular maintenance ensures a periodic increase in the safety of operation, which is gradually reduced by the operation, thus slowing down the process of deterioration of the technical equipment. Routine maintenance includes those activities that require maintenance work to prevent the failure of the service equipment necessary to provide the service.
5.2.3 Regular maintenance work may be carried out on the basis of any prior notification.
6.1. Rules for termination of the contract by the Subscriber
6.1.1.1 The Subscriber may terminate the contract of indefinite duration at any time, without giving any reason, in writing, with a notice period of 15 (fifteen) days. The Subscriber may terminate the fixed-term contract only in the case of the provisions of clause 6.1.3.
6.1.2 The termination of the contract by the Subscriber does not relieve the Subscriber from the obligation to pay the fees incurred during the term of the contract.
6.1.3 The Subscriber shall be entitled to terminate the contract with immediate effect in case of serious breach of contract by the Service Provider, if the Service Provider fails to remedy the breach of contract within 15 (fifteen) days despite the Subscriber's prior written notice. In case of termination with immediate effect, the contract shall terminate on the date of termination.
6.2. Rules for termination of the contract by the Service Provider
6.2.1 The period of notice for termination of the contract by the Service Provider is 30 (thirty) days, except as provided in clause 6.2.3. The Service Provider shall send the notice of termination of the contract electronically by e-mail.
6.2.2 If the reason for the termination is the Subscriber's breach of contract and the Subscriber ceases the breach of contract during the notice period, and the Subscriber does not expressly request termination of the contract at the same time, the contract shall not be terminated by the Service Provider's termination. The Service Provider shall notify the Subscriber of this at the same time as the termination.
6.2.3 In the event of breach of contract, the Service Provider may terminate the contract with 15 (fifteen) days' notice in accordance with the above conditions if:
6.2.4. If the Subscriber settles his/her arrears within the grace period, the Service Provider will not terminate the contract.
6.2.5 In the case of web hosting and domain registration (re-registration) services of indefinite duration, the Service Provider shall invite the Subscriber by electronic means 30 (thirty) days prior to the turnaround date to declare whether he/she wishes to continue using the service in the next service period. If the Subscriber fails to respond to the invitation or makes a negative declaration, the service contract will be terminated the day before the turnaround date.
6.2.6 The contract may also be terminated by mutual consent of the Parties and shall terminate in the event of the termination of the contract by either Party without succession.
6.2.7 After the termination of the contract, the Service Provider shall conclude a new contract with the Subscriber only if the Subscriber is not in arrears with the fees for the use of the Service or the termination of the previous contract was not caused by the Subscriber's fault within 1 (one) year. If the Subscriber has paid his/her debt only with a significant delay and the contract has been terminated by the Service Provider due to the breach of the obligation to pay the fee, the Service Provider shall be entitled to make the new conclusion of the contract conditional upon the payment of an advance payment equal to the amount of the Subscriber's previously outstanding debt or up to twice the amount of the previously outstanding debt.
6.2.8. Termination of the contract does not relieve the Subscriber from the obligation to pay the fees incurred during the contract period. In the event of an overpayment by the Subscriber, the Service Provider shall refund the amount of the overpayment, upon the Subscriber's written request, to the bank account or postal address specified therein or credited to the next monthly bill.
6.2.9. The Subscriber is obliged to notify the Customer Service of the Service Provider mentioned in Section 1 if he/she does not receive an invoice, as the non-receipt of the invoice does not exempt him/her from payment of the service.
6.2.10. The Service Provider shall not be liable for any damage caused by the Subscriber's delay in payment, in particular for the possible loss of the domain name.
6.2.11. For 30 (thirtieth) days after the termination of the contract, the Service Provider shall retain the data stored within the framework of the Service. After that period, the Service Provider shall delete all stored data of the Subscriber and shall not be liable for any damages resulting therefrom.
7.1 The Service Provider operates an e-mail error reporting customer service 24 (twenty-four) hours a day, 365 (three hundred and sixty-five) days a year, where the Subscriber can directly report a Service failure.
7.2 The customer service is available to the user as long as the Subscriber pays the fees for all services used in accordance with these GTC.
7.3. The Subscriber may report the fault to the customer service e-mail address, electronically. The Service Provider will immediately start the error detection and troubleshooting process and will continue to do so until its successful completion. The time limit for troubleshooting shall be a maximum of 72 (seventy-two) hours from the date of detection of the fault or the time required by the nature of the fault.
7.4 On the basis of the investigation carried out, the Service Provider shall immediately notify the Subscriber, stating the reasons for the decision:
7.5. Troubleshooting targets
7.5.1.The Service Provider shall correct the error notified by the Subscriber, which proves to be real as a result of the error detection procedure, within the time limit set out in these GTC. If the rectification was not possible at the time agreed between the Service Provider and the Subscriber for reasons beyond the Service Provider's control, the time limit for rectification shall be extended by the length of the outage period.
7.5.2 In the event of delayed or defective performance of the contract, the Service Provider shall be liable for the loss of value of the Subscriber's property. This is the value by which the Subscriber's existing assets are reduced as a result of the damage caused by the Service Provider. The Provider shall not be liable to compensate the Subscriber for the loss of profit or for any compensation or costs necessary to reduce or eliminate the pecuniary and non-pecuniary damage suffered by the Subscriber.
7.5.3 The Service Provider shall not be liable to compensate the part of the damage resulting from the Subscriber's failure to act in a manner that is normally expected in the given situation in order to prevent or reduce the damage.
7.5.4 If the Service cannot be used due to the fault and the Service Provider does not reach the annual availability level, the penalty shall be the amount per day for each day of fault exceeding the fault elimination target, based on the average of the fees paid by the Subscriber for the service under the service contract for the previous six months prior to the notification of the fault. For service contracts of less than six months duration, the projection basis shall be the average amount per day of the charges paid during the entire duration of the service contract. If, as a result of the fault, the Subscriber is only able to use the service at a lower quality than the quality of the service provided by the Service Provider, the Service Provider shall pay half of the penalty specified in this clause.
7.5.5 The Service Provider shall credit the penalty in the case of annual payment obligations in one amount at the next annual settlement.
7.5.6. In order to fulfil the obligation to prevent and mitigate damage, the Subscriber undertakes to notify the Service Provider immediately if he/she notices that the Service is not working or is not working satisfactorily. The Service Provider shall not be liable for any damages and/or costs resulting from the Subscriber's failure to fulfil the above obligation or from his delay in doing so.
7.5.7 The Service Provider shall make every effort to ensure the efficiency and continuity of the Service at all times. The Service Provider shall not be liable under this Agreement for any damage caused by the failure or inadequacy of the Service due to circumstances beyond its control.
7.5.8. If the failure or malfunction of the Service is caused by a fault within the competence of another service provider (e.g. telecommunications service provider), the Service Provider undertakes to notify the Subscriber of this by electronic means, at the e-mail address provided by the Subscriber.
7.5.9 For damages (whether contractual or non-contractual) caused by the Subscriber or any third party to the Service Provider, the provisions of the Civil Code shall apply to certain cases of compensation and liability. The Subscriber acknowledges and agrees that the Service Provider does not control and is not responsible for the content of information transmitted through the Service Provider's host computers, network nodes (network, hub), POP points and the Internet, including data loss resulting from software, hardware failures, malfunction caused by viruses or external interference. The Subscriber declares and warrants that the use of the services by the Subscriber does not infringe the copyright, other intellectual property rights or other proprietary rights of the Service Provider or any third party, and is responsible for the operation of the software installed by the Subscriber and the content of the data stored on the server. In the event of such a claim by a third party, the Subscriber shall, without prejudice to its obligation to pay compensation, take direct action at its own expense to defend the legitimate interests of the Service Provider.
7.5.10. Vis major: neither party shall be liable for the performance of its obligations under the contract in cases where unforeseeable circumstances beyond the control of either party ("Vis major") which prevent the performance of the contract or the use of the service. Such circumstances include, in particular: acts of war, riots, sabotage, bombings, serious energy supply disruptions or natural disasters, work stoppages, measures taken by the authorities authorised to act under the Defence Act, the Police Act or errors beyond the Service Provider's control.
8.1 For the settlement of any disputes arising from the Subscriber's legal relationship, the contracting parties submit to the exclusive jurisdiction of the competent court of the Service Provider's seat.
9.1.The Service Provider, as the Data Controller, records and protects the personal data of Subscribers, including Data Subjects pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter GDPR), as detailed in the Privacy Policy.
9.2 Subscribers may store personal data in the course of using the service provided by the Service Provider in compliance with the applicable legislation and the GDPR. In this case, the Subscriber is the Data Controller and the Service Provider is the Data Processor. The Subscriber (Data Controller) is responsible for the lawfulness of data processing.
9.3 The purpose of this clause is to fulfil a contractual obligation based on a written or agreed contract as provided for in Article 28 (3) (9) of the GDPR, as set out in the General Terms and Conditions as provided for in (6).
9.4 The Subscriber (Data Controller) is responsible for recording and reporting to the supervisory authority any data protection incidents involving the data processed by the Subscriber (Data Controller).
9.5 The Service Provider shall ensure the confidentiality, integrity, resilience and availability of its systems.
9.6 The Subscriber (Data Controller) uploads the website's program code (file, database) to the hosting at his/her own choice. In order to ensure the security of the data, the Service Provider draws attention to the critical importance of regular and up-to-date updating of the program code.
9.7 The Subscriber (Data Controller) is solely responsible for the data protection incident resulting from the vulnerability of the website's program code or in the interest of the Subscriber (Data Controller) and for the protection of the data. The Service Provider reserves the right to restrict the operation of the service in accordance with Clause 4 of the GTC or to terminate the contract with immediate effect in order to protect the data subjects.
9.8.The Service Provider records temporary technical files (log files, web server traffic logs, etc.) generated during the use of the service and the use of the service by third parties in order to maintain and ensure the operation of the systems, the data obtained during the activity are not suitable for the identification of specific persons.
10.1 The Service Provider shall publish the general terms and conditions and any changes thereto on its website.
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